By accessing this website and trading you automatically agree with the Terms & Conditions stated below. We advise you to read through this information carefully. Hanieh Fashion reserves the right to change the website, its contents or these terms and conditions at any time.
This website, its contents and all products available for sale are Copyright © 2015 to Hanieh Fashion. You may not reproduce, copy, distribute, store or, in any other fashion, re-use products and contents of this website unless otherwise indicated or given written permission to do so by Hanieh Fashion.
In order to trade on this website and to use the enquiry form facilities you are required to create an account, which will contain certain personal details and payment information which may vary based upon your use of the website, as we may not require payment information until you wish to make a purchase. By continuing to use this website you represent and warrant that all information you submit is accurate, truthful and up-to-date.
Our prices are in GBP and inclusive of VAT but exclusive of delivery costs.
All pricing information on this website is correct at the time of going online. Hanieh Fashion reserves the right to change prices and alter or remove any special offers from time to time and as necessary.
In the event that prices are changed during the period between an order being placed and receiving confirmation e-mail of successful order, you will be contacted prior to your order being processed with the new price details.
COLOUR AND FABRICS
Please note that each piece is made from hand woven fabrics. Due to the nature of fabric and process each piece is one of a kind in colour and texture. The little perfect imperfections that you may find on the fabrics are part of the beauty of the hand weaving process.
Every effort has been made to ensure that all graphical representation of products (colour and texture) available at the Hanieh Fashion website is as accurate as possible. Slight difference is possible as computer and other device screens may wary in colour intensity.
All of our garments are dry clean only unless otherwise stated. Each piece is made form hand woven silk fabrics and requires to be looked after with care. Please make sure that you follow our washing care instructions. We will not be responsible for any damage caused by unsuitable care.
ORDERING AND DELIVERY
You are able to make your purchase using Visa, Master Card and Pay Pal. When placing an order please make sure that your shipping and billing addresses are correct to avoid any disappointment.
Please note that we will not be responsible for shipping to the wrong address that you have given us.
We are currently shipping only within UK. Delivery usually takes between 5 – 7 working days. We deliver from Monday – Friday, this excludes bank holidays.
When your order has been dispatched we will send you a confirmation e-mail with tracking number and estimated time of delivery.
RETURNS AND EXCHANGE
Hanieh Fashion aims to always provide high quality products that are fault free and undamaged. We are happy to exchange or refund any item(s) you are not entirely satisfied with. You are welcome to refund or exchange product(s), provided that we receive items back within 14 days of delivery. Unfortunately we are not able to offer any refunds or exchange after 14 days.
For all returns and exchange please notify us by e-mail at firstname.lastname@example.org with your “Order Number” and stating the “Reason of Return”. This will start your return process. We will provide you with “Returns Authorisation Code” and “Returns Address”.
Please note that item(s) for refunds or exchange must be returned to our address within 14 days of delivery. Item(s) should be returned in its original condition, unused, with garments tags attached and in the original packaging, this includes our branded boxes. You will need to pay for return postage. We recommend that you use an insured and recorded delivery service, as it is your duty to make sure item(s) arrives undamaged to our address. We are not responsible for any loss or damage of item(s) until the package reaches us.
Our Exchange Policy is the same as our Returns Policy. If you wish to exchange an item please follow our Returns guidelines. You will need to return the item you wish to exchange and place a new order.
Once your returns is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. Please note that we will inspect all returned items. Returns that do not meet Our Returns Policy will not be accepted and will be sent back.
Refunds will be credited to the original method of payment.
Please note that we keep record for number of returns made by single person and we may refuse to accept future orders if goods are returned repeatedly.
If Hanieh Fashion receives no communication from you within 48 hours of delivery, regarding any problems with the order, you are deemed to have received product(s) fault free and undamaged.
CHANGES TO THIS WEBSITE AND TERMS & CONDITIONS
Hanieh Fashion reserves the right to change the website, its content or these Terms and Conditions at any time. This includes typographical errors and inaccuracies that sometimes may appear anywhere in the text (product descriptions, pricing, delivery costs and times etc.). If Hanieh Fashion is required to make any changes to Terms and Conditions relating to sale of goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.